Consent and Capacity Assisted Decision Making Act 2015 and Complaint Handling for Healthcare

This course is designed for health and social care professionals with a background or interest in the law in relation to the vulnerable adult in Ireland. The course provides an overview of the law on such issues as consent, negligence, restraint, and DNARs as they apply to vulnerable adults in residential care settings.

This programme will cover a half day of Consent and Capacity Assisted Decision Making (Capacity) Act 2015.

Key Learning Points

• Consent and the ingredients of a valid Consent

• The importance of Consent in practice

• The National Consent Policy 2014

• Capacity: the current legal position

• Testamentary Capacity

• Wardship

• Enduring Powers of Attorney

• Legal position of the next-of-kin

• Do not Attempt Resuscitation Orders (DNARs)

• The Assisted Decision Making Capacity Act 2015

• Advance Care Directives


And a Half day Session of Complaint Handling for Healthcare Professionals.

The second half of the day would focus on what is required in managing complaints properly. They will consider all stages involved in managing complaints from taking the complaint to liaising with relevant staff, investigating the complaint, conversing and running meetings with the complainant, taking proper notes and liaising with their legal team as and when necessary.

Key Learning Points

• Identifying the participants’ needs from the course

• Understanding the implications of your Complaints Policy in practice

• Responding to complaints

• Identifying what initial steps to take - who to talk to, what to document

• Interviewing key staff members - do’s and don’ts

• Questioning Skills

• Handling people’s emotional responses to complaints

• Effective preparation for meetings

• Facilitation & negotiation skills

• How to handle the presence of lawyers at meetings

• How to handle the unexpected

• Effectively minuting the meeting

• The legal environment

• How a legal claim is brought

• Time frames for bringing a legal claim

• Implications of the Freedom of Information Act

Course Information
Venue Trainer Spaces Length
Hotel Kilkenny La Touche Training Available - limited 1 day - 9:00 - 17:00
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Course Timetable
Date Times
Sep 21, 2017 9:00am to 5:00pm

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